The Wall Street Journal is reporting on B'game-based Virgin America's struggles to move its reservation system to Sabre over the last four weeks. The reports of Virgin website and airport kiosk problems are sprinkled with quotes from travellers like one who is so upset that "after this experience, I will never do business with them again."
Some customers say that on Virgin America's website they still cannot book flights using frequent-flier miles, select seats or check-in, lengthening lines at airport counters. And with call centers overwhelmed–despite nearly double the staff to roughly 200–revolving issues have taken some customers hours.
Let's hope this doesn't disrupt Virgin's announced plans to add hundreds of jobs in B'game.


Leave a Reply